Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund.
If your order arrives damaged, defective, incorrect, or with missing parts, we will provide a free replacement, refund, or other appropriate solution at no additional cost to you.
For orders that have not yet been shipped or are still in transit, cancellation or refund requests may be subject to a processing and handling fee of up to $7.99.
For orders that have already been delivered, customers may contact us within 14 days of delivery to request a refund or return. Depending on the situation, we may offer:
- a partial refund,
- a replacement item,
- store credit, or
- a refund without requiring the item to be returned.
In some cases, customers may be asked to provide photos or videos of the item and packaging for verification purposes.
Items must not be intentionally damaged, heavily used, or altered after delivery in order to qualify for a refund or replacement.
We reserve the right to refuse refund or return requests that do not meet our policy conditions.
For any questions regarding orders, shipping, returns, or support, please contact us at:
📧 Email: support@kidsandbabiesstore.com
🌐 Website Chatbox: kidsandbabiesstore.com
💬 Chat on WhatsApp: +965-50853930
🕒 Customer Support Hours: Sunday – Thursday: 9:00 AM – 6:00 PM (GMT+3)
Notes
1- ( Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right ).
2- ( When requesting a return / refund for a damaged or defective or incorrect item, request must include all required information & details in order to verify and approve your request ).
3- ( Return / Refund requests verification will be processed within few days from submission date ).
4- ( Once return / refund request is verified & approved, refund will be issued at the earliest ).
5- ( Unfortunately, we cannot accept returns / refunds on sale items or gift cards ).
Exceptions / non-returnable items
*Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.