Return & Refund Policy
We have a 14-day return request period. This means you have 14 days after receiving your item to contact us to request a return or report an issue with your order.
Returns and refunds are subject to the eligibility requirements, exclusions, product-specific restrictions, and conditions stated in this policy. Not all products are eligible for return, including certain oversized, bulky, heavy, or specially fulfilled items.
For orders that arrive damaged, defective, incorrect, or with missing parts, once issue is verified & approved by our support team, we may provide a free replacement or a full or partial refund or other appropriate solution at no additional cost to you.
For eligible items, change-of-mind return requests after delivery are subject to approval, and the customer is responsible for all applicable return shipping costs.
Certain oversized, bulky, heavy, freight, or large items may not be eligible for return for change-of-mind, personal preference, or no-longer-needed reasons due to shipping, handling, warehouse, or supplier return restrictions.
Any product-specific return restrictions will apply in addition to this policy.
This restriction does not apply to verified claims involving damaged, defective, incorrect items, or missing parts, which are handled separately under this policy.
For orders that have already been delivered, customers may contact us within 14 days of delivery to request a return, report a problem, or request another applicable resolution.
Submitting a request does not automatically guarantee that a return or refund will be approved. Eligibility will be determined in accordance with the conditions, exclusions, and product-specific restrictions stated in this policy.
Each request will be reviewed based on the circumstances of the order and the nature of the issue. Depending on the situation, we may offer one or more of the following resolutions:
- a partial refund, or
- a full refund, or
- a replacement item, or
- a store credit, or
- a refund without requiring the item to be returned, where we determine this to be an appropriate resolution based on the verified circumstances
The type and amount of any refund or other resolution offered will depend on the specific circumstances of the order, including the nature of the issue and the condition of the item.
In some cases, customers may be asked to provide photos or videos of the item and packaging for verification purposes.
Items must not be intentionally damaged, heavily used, or altered after delivery in order to qualify for a refund or replacement.
We reserve the right to refuse refund or return requests that do not meet our policy conditions.
Notes
1- ( Please inspect your order upon reception and contact us as soon as reasonably possible after delivery and within the applicable request period if the item is defective, damaged or if you receive the wrong item, or item missing some parts, so that we can evaluate the issue and make it right ).
2- ( When requesting a return / refund for a damaged or defective or incorrect item or missing items, request must include all required information & details such as ( order date - order number - item type - photo or video if needed - issue description ) in order for us to review and verify your request ).
3- ( Return / Refund requests verification will be reviewed & verified within 3–5 business days from the date we receive the request and all required supporting information ).
Additional time may be required if further information, photos, documentation, or verification with the carrier or supplier is necessary. Customers will be contacted if any additional information is required.
4- ( If a return is required, the applicable refund will normally be issued within 3–5 business days after the returned item has been received and inspected. If no return is required, the refund will normally be issued within 3–5 business days after approval ).
Please note that additional processing time may be required by the customer’s bank, card issuer, or payment provider before the refunded amount appears in the original payment method.
5- ( Change-of-mind returns are not accepted for items specifically marked Final Sale. Gift cards are non-refundable except where required by applicable law ).
Oversized, Bulky & Large Items
Certain oversized, bulky, heavy, freight, or large products, including but not limited to large inflatable products, ride-on vehicles, large scooters, furniture, desks, large play equipment, and similar products, may not be eligible for return for change-of-mind, personal preference, or no-longer-needed reasons.
Due to the size and nature of these products, return transportation may be unavailable, impractical, or disproportionately expensive, and certain fulfillment warehouses or suppliers may not accept customer returns.
Where an oversized or bulky item is designated as non-returnable for change-of-mind reasons, this restriction does not affect claims involving an item that arrives damaged, defective, incorrect, or with missing parts.
For damaged, defective, incorrect, or missing-parts claims, customers must contact us and provide the requested supporting information, including photos or videos where applicable.
Depending on the verified circumstances, an appropriate resolution may include replacement parts, a replacement item, a partial refund, a full refund, store credit, or another appropriate solution.
Customers must not send oversized or bulky products back to the shipping origin, warehouse, supplier, or any other address without prior written return authorization and return instructions from our support team.
Unauthorized returns may not be accepted or eligible for reimbursement.
Electronics & High-Value Items
Certain electronics, gaming devices, electronic toys, and other high-value products may be subject to additional return restrictions based on the product, condition, fulfillment warehouse, manufacturer, or supplier requirements.
Change-of-mind returns for eligible electronics or high-value items require prior approval, and customers are responsible for all applicable return shipping costs.
Certain electronics or high-value products may be designated as Final Sale or non-returnable for change-of-mind reasons. Any applicable product-specific restriction will apply in addition to this policy.
Where a return is approved, the item must be returned in the condition required by our return instructions, together with its original components, accessories, manuals, and packaging where applicable.
These restrictions do not affect verified claims involving items that arrive damaged, defective, incorrect, or with missing parts, which will be handled separately in accordance with this policy.
Customers must not return an item to the shipping origin, supplier, manufacturer, or warehouse without prior written return authorization and return instructions from our support team.
Exceptions / non-returnable items
*Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
These return restrictions do not prevent customers from reporting a verified damaged, defective, incorrect, or missing-part item. Where a physical return is not permitted or appropriate, another applicable resolution may be provided in accordance with this policy.
Please get in touch if you have questions or concerns about your specific item.
Non-Returnable Items
For non-defect-related returns, including change of mind, preference, or sizing reasons, certain products are not eligible for return or exchange once they have been opened, used, or their original hygienic seal has been removed. This includes, but is not limited to:
- Baby diapers and training pants
- Baby feeding bottles (glass or plastic)
- Pacifiers and nipples
- Baby feeding accessories
- Personal hygiene and sanitary products
These restrictions help ensure the safety and well-being of all our customers and their children.
If you are unsure whether a product is eligible for return, please contact us before placing your order.
Items specifically identified as Final Sale or as non-returnable for change-of-mind reasons, including certain oversized or bulky products, are not eligible for return based solely on personal preference, change of mind, or no longer needing the product.
This does not exclude claims involving verified damaged, defective, incorrect, or missing-part items.
Do not return an item without prior authorization. If a return is approved, our support team will provide the applicable return address and return instructions.
Order Cancellation
You may request cancellation within 15 minutes of placing your order, provided that the order has not yet been processed, fulfilled, prepared for shipment, or shipped.
Cancellation requests submitted after this period, or after an order has begun processing but has not yet shipped, may be considered at our discretion and may be subject to a cancellation or processing fee to cover actual non-refundable costs already incurred in connection with the order.
These costs may include payment processing fees, transaction fees, currency conversion fees, supplier or order-processing charges, and other applicable non-refundable costs. This applies to customer-requested cancellations and does not affect any rights relating to orders we are unable to fulfill or ship.
The amount deducted, if any, will depend on the actual costs incurred for the specific order and payment method. Any applicable deduction will be reflected in the refund amount.
Once an order has been shipped or is in transit, it can no longer be canceled and will be subject to the applicable terms of this Return & Refund Policy after delivery.
Size Selection & Returns
We kindly encourage customers to carefully review the product's size guide and measurements before placing an order to ensure the best possible fit.
Customers are responsible for selecting their preferred size when placing an order. If an incorrect size is selected, please contact our support team as soon as possible.
Returns or exchanges resulting from customer-selected sizing errors are subject to our Return & Refund Policy and applicable consumer protection laws. Where permitted by law, customers may be responsible for return shipping costs.
If an incorrect size is shipped due to an error on our part, we will arrange an appropriate resolution at no additional cost to the customer.
“Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.”
For any questions regarding products, orders, shipping, returns, refunds, or support, please contact us at:
📧 Email: support@kidsandbabiesstore.com
🌐 Website Chatbox: kidsandbabiesstore.com
💬 Chat on WhatsApp: +965-50853930
🕒 Customer Support Hours: Sunday – Thursday: 9:00 AM – 6:00 PM (GMT+3)