Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or refund.

If your order arrives damaged, defective, incorrect, or with missing parts, we will provide a free replacement, refund, or other appropriate solution at no additional cost to you.

For change of mind returns, the customer pays return shipping, and the return is subject to approval.

For orders that have not yet been shipped or are still in transit, cancellation or refund requests may be subject to a processing and handling fee of up to $7.99.

For orders that have already been delivered, customers may contact us within 14 days of delivery to request a refund or return. Depending on the situation, we may offer:

- a partial refund,

- a replacement item,

- store credit, or

- a refund without requiring the item to be returned.


In some cases, customers may be asked to provide photos or videos of the item and packaging for verification purposes.

Items must not be intentionally damaged, heavily used, or altered after delivery in order to qualify for a refund or replacement.

We reserve the right to refuse refund or return requests that do not meet our policy conditions.

Notes

1- ( Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right ).

2- ( When requesting a return / refund for a damaged or defective or incorrect item, request must include all required information & details in order to verify and approve your request ).

3- ( Return / Refund requests verification will be processed within few days from submission date ).

4- ( Once return / refund request is verified & approved, refund will be issued at the earliest ).

5- ( Unfortunately, we cannot accept returns / refunds on sale items or gift cards ).

Exceptions / non-returnable items

*Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products are not eligible for return or exchange once they have been opened or used. This includes, but is not limited to:

  • Baby diapers and training pants
  • Baby feeding bottles (glass or plastic)
  • Pacifiers and nipples
  • Baby feeding accessories
  • Personal hygiene and sanitary products
  • Any item that has been used, opened, or cannot be safely resold

These restrictions help ensure the safety and well-being of all our customers and their children.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

Order Cancellation

You may cancel your order within 15 minutes of placing it, provided that it has not yet been fulfilled or prepared for shipment.

Once an order has entered the fulfillment or shipping process, it can no longer be canceled. If your order has already been shipped, it will be subject to our standard Return & Refund Policy (if the item is eligible for return).

 

For any questions regarding orders, shipping, returns, or support, please contact us at:

📧 Email: support@kidsandbabiesstore.com

🌐 Website Chatbox: kidsandbabiesstore.com

💬 Chat on WhatsApp: +965-50853930

🕒  Customer Support Hours: Sunday – Thursday: 9:00 AM – 6:00 PM (GMT+3)